Return & Refund Policy

At RFA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return and refund policy under the following conditions.

1. Eligibility for Returns

  • You may request a return within 30 days of receiving your order.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

  • Used or damaged items due to misuse.
  • Items without original packaging or missing accessories.
  • Perishable or hygiene-related products (if applicable).

3. Return Process

  1. Contact Us at duckofduck897@gmail.com within 30 days of delivery.
  2. Provide your order number and a reason for the return.
  3. Our team will review your request and provide return instructions if eligible.
  4. Ship the item back to us at the provided return address (return shipping costs are the customer’s responsibility).
  5. Once we receive and inspect the item, we will process the refund.

4. Refund Policy

  • Approved refunds will be issued to the original payment method within 1 business days after the return is received.
  • Shipping fees are non-refundable unless the return is due to our error (wrong/damaged item sent).

5. Exchanges

  • If you received a defective or incorrect item, we offer free exchanges within 1 days.
  • Contact us for assistance, and we will arrange a replacement.

6. Cancellations

  • Orders can be canceled within 12 hours of purchase if they have not been processed.

7. Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: help.storeraf.com
📍 Store Name: RAF